shipping policy

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Shipping Policy

At Brunaé Body, we ship internationally across multiple regions, fulfilling orders from our warehouses in Australia, the United States, and the United Kingdom.

Order processing:
Orders are processed and dispatched within 1–2 business days of being placed. Orders are not dispatched on weekends or public holidays. 

*During peak periods or promotional events, processing times may be slightly extended. We'll always try and communicate any delays via email. 

Delivery timeframes:
Estimated delivery times vary by region and are outlined in full below. All timeframes are from the date of dispatch, not the date of order. Delivery estimates are provided by our carrier partners and are not guaranteed.

We are not responsible for any delays with carrier transit times.

Tracking:
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details. If you have not received tracking information within 3 business days of placing your order, please contact us at support@brunaebody.com.

Undeliverable & Refused Parcels:
If a parcel is returned to us as undeliverable, unclaimed, or refused at delivery, a refund of the product cost only will be processed once the item is received back at our fulfilment centre in its original, resaleable condition. Return shipping costs and a 10% restocking fee will be deducted. Original shipping fees are non-refundable.

Parcels may be returned as undeliverable due to reasons including, but not limited to, an incorrect or incomplete shipping address entered at checkout, failed delivery attempts with no collection, or refusal to pay applicable import duties or customs charges. 

New Zealand

Orders are fulfilled from our Australian warehouse and shipped via Australia Post. We reserve the right to use an alternative carrier of equivalent service level where necessary.

Shipping Options & Rates

Standard Shipping — $9.95

  • Estimated Delivery: 5–10 business days from dispatch

Express Shipping — $14.95

  • Estimated Delivery: 3–6 business days from dispatch

*Please note: Delivery timeframes are carrier estimates and are not guaranteed delivery dates.

Shipping Protection

We offer optional Shipping Protection at a small fee, available at checkout. By purchasing Shipping Protection, your order is fully insured against loss, theft, or damage during transit.

What is covered:
Lost packages: Parcels are considered lost if tracking has not updated for more than 10 consecutive business days

Damaged items: Items that arrive broken or unusable due to transit handling. Photo evidence of the damage and packaging is required

Stolen packages: Packages tracked as 'Delivered' but not received at the delivery address. Claims must be submitted within 5 business days of the marked delivery date.

What is not covered:
Packages lost or delivered incorrectly due to an incorrect shipping address entered at checkout
Orders where Shipping Protection was not purchased at checkout

How to make a claim:
All claims must be submitted to our customer service team at support@brunaebody.com within 7 business days of the marked delivery date or the last tracking update. Claims submitted outside this window will not be accepted.


If you opt out of Shipping Protection, Brunaé Body is unable to take responsibility for orders that are lost, stolen, or damaged in transit.

Please contact our team at support@brunaebody.com with your order number and supporting details. Our team aims to assess all claims within 5–7 business days of receipt.

Questions?

Our customer service team is happy to help. Reach us at support@brunaebody.com

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