Refunds/Payments

Brunaè Body will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 14 days of a purchase. The product must not have been used! A refund will not be granted if the products are opened, or show signs of wear and tear. 

If you feel that you have received a damaged product, please email us pictures of the fault, at info@brunaebody.com. 

All shipping costs for returns are the responsibility of the customer and are non-refundable. We recommend using a tracked service to ensure it arrives at our warehouse safely.

Please see our Returns/Refund Policy for more information Refund Policy.

To request a product return, please contact us at support@brunaebody.com

Unfortunately we cannot cancel your order, or change your address once your parcel has been dispatched. Please ensure that you always double check your details prior to placing your order.

If you wish to cancel your order, you will need to wait until you receive your order and reject it, or, return your order back to us. Please note shipping charges are non-refundable and a $10 AUD shipping cost will ensue.

For more information, please email us at support@brunaebody.com

Please check your junk/spam folders and ensure that you have entered a valid email address. If you still feel something is wrong, please email us at support@brunaebody.com.

Please place your discount code in the “discount code” field just before your checkout.

Please note that once your order has been placed, we cannot apply the discount code if you do not add it before checkout. 

Brunae Body, provides insured shipping options. All insured parcels will be replaced. If you do not elect to insure and protect your parcel, Brunae may not be liable to refund or replace your parcel.